Refund / Return Policy
We offer a hassle free 7 day return on our products against store credits. If you do not like a product or it does not fit well, then we can easily exchange it with another product. Please follow These steps to initiate a return:
- Email us at [email protected] or call us or Whatsapp at 9908457897 with 7 days of receiving the product. Please mention your order number and the product you want to return.
- Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order.
***We offer reverse pick up for majority of pincodes in India. But if reverse pick up is not available for your pincode, then we would request you to send the product back to us at the following address and we will add an extra Rs. 50 to your bank transfer.
Peony Kids Couture
- Please hand over the product to our logistics partner when they come to your doorstep. Please note the product must to be unused and unwashed for hygiene reasons. Also the product tags should be intact with its original packing, else we will not be able to process your return. Reverse Pickup usually takes 1-3 days from the day the request is initiated.
- After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product.
- Finally, after the product passes the quality check, we will credit store credit in your account.
***Pre-Orders, Custom made products, Sale items, Used products cannot be returned/exchanged. Products tags and original packing must be intact to avail return/exchange.
- We can only offer exchanges based on availability of size upon receiving the return product and not before that.
- Please allow up to 3 working days to get your store credit transfer after we have received the return product.
- Images on the website are clicked with lighting effect due to which sometimes the colour of actual product may vary from the image taken.
- Shipping charges are not refundable for International orders
- We do not offer reverse pickup service for International orders where the address is outside of India. In case you want to return or exchange a product, please send it to the following address:
Peony Kids Couture
The order can be cancelled within 24 hours from the time of order placement. To cancel the order please call us on 9908457897 or email us at [email protected] to cancel your order. If the order is shipped, we can not cancel the order. In case you reject a COD order, we will not be able to offer you COD service for any subsequent order.